PPP Laser Clinic

Terms & Conditions

0. Policy & Regulations

Operation policy and general regulations at PPP Laser Clinic’s website:

THIS WEBSITE IS OWNED AND MANAGED BY PARAGON PREMIUM AESTHETIC SERVICES CO., LTD. BY ACCESSING AND USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

I / GENERAL

Acceptance of Terms of Use

Use of the website https://ppp.com.vn will constitute your agreement to the terms and conditions (hereinafter referred to as “Terms of Use”) as set forth below. Please check the “Terms of Use” periodically for changes. PPP Laser Clinic reserves the right, at its sole discretion, to change, modify, add or remove the portions of these “Terms of Use” at any time. Your continued use of the website following the posting of changes will constitute your consent to such changes.

Nature of the information

The information displayed on this website has been prepared specifically for the purpose of providing information about PPP Laser Clinic’s products, skin care services, beauty technology, promotions and related information.

Disclaimers

The information on this website is not accompanied by any warranties or undertakings of liability of any kind from the PPP Laser Clinic of any kind, either express or implied, including but not limited to any implied terms of merchantability, fitness for a particular purpose. PPP Laser Clinic also disclaims any representation or warranty that the website will be error-free, secure, uninterrupted and any warranty as to the accuracy, completeness and timeliness of any information on this website.

By accessing this website, you expressly agree that PPP Laser Clinic, the partners of PPP Laser Clinic and their representatives are not responsible or liable for any injury, loss, claim, damage or any indirect, incidental or consequential damages of any kind, arising from or connected with:

(1) the use of the information on this website;

(2) your access of other material on the internet via links from this website;

(3) email subscription;

(4) the performance or non-performance of PPP Laser Clinic, even if PPP Laser Clinic has been advised of the possibility of damages;

5) other limitations described in this document apply to online orders placed through this website.

The above conditions and limitations shall be effective only in the framework of applicable law.

Intellectual property

PPP Laser Clinic owns and has copyright interests in this website and all of its contents. Copying and quoting any part of this material must not cause any loss to PPP Laser Clinic and are subject to the following conditions:

(1) the material may be used only for personal, non-commercial use;

(2) the copies or derivative work must retain any copyright or other intellectual property notices contained in the original material;

(3) the products, technology or processes used or described on this website may be the subject of other intellectual property rights reserved by PPP Laser Clinic.

Modifications

PPP Laser Clinic reserves the right, at its discretion, to change, modify, or terminate this website at any time.

Governing law and jurisdiction

The governing law to these Conditions of Use shall be the law of the Socialist Republic of Vietnam. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the Socialist Republic of Vietnam.

II/ CRITERIA AND CONDITIONS FOR USING ONLINE ORDERING SYSTEM

Applicability

This section applies specifically to the online ordering function available on this website. When using the function to place an order, you have implicitly agreed and complied with all instructions, terms, conditions and notices posted on the website, including but not limited to the Terms of Use. If this is not your intention and/or you disagree with any part of these Terms of Use, DO NOT USE PPP Laser Clinic’s online ordering function.

Conditions of using the online ordering feature

The online ordering feature is for personal and non-commercial use only. You are not permitted to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this online purchasing feature.

Online purchasing feature will help you to look up information and complete the purchase of products and services. However, if you abuse this feature, your access to or use of this website may be denied.

You acknowledge that you are of legal age to use the ordering feature in accordance with these Conditions of Online Ordering and have legal obligations for any liability you may incur as a result of the use of the online ordering feature. You are financially responsible for all uses of this Website by yourself and those using your order information information.

Rules for Prices and Fees

The total payment includes taxes and fees, all of which you are responsible for paying.

In addition, PPP Laser Clinic shall not be responsible for any fees that may be levied by the issuing bank of your payment method while placing order on our website (if you choose bank transfer as their payment method). Please check with your issuing bank for details of the fees if any.

Other rules

PPP Laser Clinic operates on the basis of compliance with the current laws of Vietnam, has full business license, tax code, tax records, invoices and documents. All products traded on the website https://ppp.com.vn must fully meet the permitted standards and fully comply with the legality of the product, not in the case of prohibited items. joint, prohibit advertising by law. Consumers participate in transactions, purchase and sale with freedom on the basis of respecting the legitimate rights and obligations of both parties, ensuring the efficiency, accuracy and safety of all transactions. The selling price listed on this website is the official selling price offered by PPP Laser Clinic for consumers to refer and transact on the website or buy and sell at the store. PPP Laser Clinic may change the product price on the website https://ppp.com.vn or stop selling one or more products at any time without prior notice (except for paid or paid cases). buying and selling at the store). The stages of a fair sale at https://ppp.com.vn are specifically guided at:

  • Shipping policy
  • Return and refund policy
  • Rules and forms of payment
  • Warranty Policy

Customers can refer to detailed information, listed selling prices at the moment, regulations and policies at the website https://ppp.com.vn. With many years of experience in providing high quality skin care products and services in Vietnam, customers can feel secure and confident when dealing with PPP Laser Clinic at the website https://ppp.com .VN

Restriction of use

You can not use the online ordering feature to make any unauthorized, speculative, false or fraudulent purchase.

You can not:

Use the online ordering feature for any activity which breaches any law; Use the online ordering feature in a way which interferes with its availability for other users; Use other means to transact or obtain information if you are unable to use the online ordering feature. If PPP Laser Clinic, in its sole discretion, believes that you are in breach, or will be in breach, of any of these restrictions, reserves its rights to cancel your request to use this feature without giving you a reason and/or without further reference to you.

1. Account and Password

How to sign up or log in my account on the website https://ppp.com.vn?

Simple! Just click on the Menu button on the top-right, then select “My account” to get to the online registration page. Fill in your contact information and check if it is accurate to avoid delivery issues.

What to do if I forget my account password?

Don’t worry, we can help with that! On the Account page, Click on the line Forgot Password? to go to the password recovery page. Enter your email address and we will immediately send you a temporary password. Once you have successfully accessed your account, we recommend that you update your new password as soon as possible.

2. Online Ordering

Can I cancel my order?

Before submitting your order, you can review your order and all the items in your shopping cart. As soon as your order has been successfully placed and payment for your purchase is received, your order will be “Sent to the Warehouse”, which will enter the shipping process immediately. We recommend that you review your order carefully before Completing payment. Once your order is “Sent to the Warehouse”, it will be shipped immediately and can not be changed.
In case the payment for the order has been successfully completed by credit card, the order can not be Canceled without product defect or PPP Laser Clinic error.

Where can I view my order?

After placing an order, you will receive an order confirmation email (please check your Inbox, Mailbox and Spam). There will be a “track order” link in the email for you to track the status of your order.

You can also get the “track order” link by logging into your account and accessing your order history.

NOTE: If you have not created an account, you will need to wait for a confirmation email to be able to track your order. Order tracking is only available for certain regions.

Why haven’t I received my order confirmation email?

First, check your email in both Inbox, Ad, and Spam in “More” (for Gmail).

If you don’t receive any order confirmation email, you can check the order status in the “Last Order” section of your account. If you need further assistance, please contact us for the best support.

Can I change order information?

You can change the information at any time while placing an order. But once your order has been confirmed and paid, unfortunately you can not change any information.

Can I use two promo codes for the same order?

Unfortunately, you can not use two promo codes per order. Please select one (01) code you want to use if you have more than one (01) promotional code.

How do I know if my order has been successfully placed?

Once you have finished ordering online, you will see a website displaying your order and related information.
Within 24 hours of completing your order, we will call and send you an email confirming we have received your order. If you have an account, you can login and check recent orders.

3. Online Payment

Can I make a payment for my orders online?

We will be introducing the online payment options soon.

For now, please choose the option of cash payment upon receipt or bank transfer.

Chat directly with us through the window at the bottom-right corner of the screen for immediate support.

Is my payment card information secure?

To ensure the safety and security of customers, PPP Laser Clinic encrypts your payment information and does not store your payment card details, so you would need to re-enter the information every time you place an order.

4. Shipping Policy

What is PPP Laser Clinic’s Shipping Policy?

SHIPPING POLICY

Shipping methods

After your order is confirmed, it will be promptly delivered to you as soon as possible. In order for us to facilitate the delivery within the shortest time, please provide us with your most detailed and accurate shipping details. We reserve the right to decline orders with unclear shipping details or not to take responsibility for delayed or lost deliveries due to inaccurate information that you provided earlier.

Shipping methods currently applied on https://ppp.com.vn:

PPP Laser Clinic staff directly deliver to home: Delivery within Ho Chi Minh City.

Delivery via Post or other forwarder: Delivery nationwide.

Commitment to home delivery and customers have the right to inspect the goods before paying the shipping unit. Please contact us immediately if there are cases requiring more money and no home delivery.

In cases that you’re required to pay more money and there was no home delivery, please contact us immediately.

Delivery Fee: FREE NATIONWIDE DELIVERY

Shipping fee is completely free. PPP Laser Clinic will support shipping costs for customers nationwide.

Estimated duration for delivery or provision of services, taking into account geographical distance and delivery method:

Delivery to 64 provinces and cities:

Delivery time: from 02 days (Ho Chi Minh and Hanoi) to 05 days (suburban), depending on the type of goods/ shipping method, our teller will inform the specific delivery time after you have confirmed your order.

Shipping method: Home delivery or courier

Before shipping, we will inform you about the time and cost of delivery.

Geographical restrictions on delivery or service provision:

Depending on the delivery policy of the courier, PPP Laser Clinic will notify the customer if there are problems arising from the delivery, and refund the money (if payment is completed) when there is no carrier to process the delivery within 02 days (from the date of confirmation of payment or confirmation of transaction approval).

In case of delay in delivery or service provision, PPP Laser Clinic will promptly inform you and let you cancel the transaction (if desired).

I have successfully placed my order, how long will it take to receive the order?

The lead time may be up to five (05) business days from the date of order. The shipping company will attempt to deliver the goods to the receiver for three (03) times before reporting a delivery failure, and PPP Laser Clinic is willing to pay the new shipping cost for the next delivery. Order time is from 10:00 am on weekdays (Monday through Friday) and we will ship within five (05) business days. For shipments to remote areas (such as high mountains or islands), shipping may take an additional three (3) business days.

How much is the shipping fee for my order?

Shipping fee is completely free. PPP Laser Clinic will support the shipping costs for customers.

Can I change the shipping address?

BEFORE COMPLETING ORDER

If you are still on the “Checkout” page and want to change a pre-stored shipping address, just select the “Change Address” button in the middle of the page.

AFTER ORDER SUCCESSFULLY PLACED

Once your order has been placed successfully, you can contact us so we can consider assisting you in changing the shipping address.

You should get in touch as soon as possible because once the order has been successfully placed, our warehouse will process the packaging quickly to ensure your order is delivered to you as soon as possible. In this case, it is best to call 1800 6220. We do not guarantee that we will be able to change the shipping address (but we will do our best!) So please be extra careful in submitting the shipping address.

5. Return and Refund Policy

What is the return and refund policy of PPP Laser Clinic?

PPP Laser Clinic encourages customers to check the status of products before making payment to ensure that we delivered the right goods in terms of type, quantity without being defective or damaged. When you sign the receipt of home delivery, it means that the product you received at that time does not have any problems. We will not resolve any customer complaints afterwards.

Return/exchange policy

Regulations on exchanging:

You can exchange the goods if the item was defective in transit or we delivered the wrong item. However, you cannot exchange goods if you have opened the product’s stamp/box/packaging to test the product.

Before placing an order, we recommend that you review the product and price information carefully before completing an order. Once your order is placed on PPP Laser Clinic website, it will be shipped out immediately and cannot be changed, thank you!

We will assist customers in converting to equivalent value products and no refunds within 24 hours of purchase.

Exchanging purchased item methods:

You can exchange a purchased item within 24 hours from the time of purchase without incurring any fee. However, you must keep the original purchase invoice. Products must be in the same intact condition as when PPP Laser Clinic delivered the product to the customer, unused, unopened, or stamped and 100% new from the time of purchase and in original packaging. Products are exchanged directly at the store where you buy the product. The exchanged product will be of equal or greater value to the product purchased previously. PPP Laser Clinic offers no refund on purchased items. Products that are purchased and opened for in-store inspection will not be exchanged for another product. Redemption policy is not applicable to products included in promotions. In other cases the decision will be made by PPP Laser Clinic. When the staff of PPP Laser Clinic thoroughly check and accept the status of the goods for return, the exchange will be carried out automatically.

Refund policy

Refund period: PPP Laser Clinic will only refund the customer when PPP Laser Clinic confirms the receipt of the returned item meeting the requirements and conditions of returned goods and there is no need to exchange goods with value equivalent.

How to receive the refund: Depending on the case, the refund will be transferred to the buyer’s credit card/bank account designated by the buyer or by a method agreed by both parties.

Refund Fee: If PPP Laser Clinic is not at fault of the product, the buyer must bear the shipping charges for the exchanged item.

Return policy

You can return the item if the item was defective during shipping or if the item was not shipped. However, you cannot return the item if you have opened the product’s stamp/box/packaging to test the product.

Before placing an order, we recommend that you review the product and price information carefully before completing an order. Once your order is placed on PPP Laser Clinic website, it will be shipped out immediately and cannot be changed, thank you!

When you return the product, the following factors should be ensured:

  • You have contacted PPP Laser Clinic’s Facebook to report the order status
  • Invoice of PPP Laser Clinic, or receipt of sale (if any).
  • The product is delivered with a full range of accessories (product box ….) and gifts (if any).
  • The product is still in validity for exchange/return (07 days from the date of receipt).
  • Reasons for returning goods must be valid and meet the conditions for acceptance of exchange/return of goods.

Conditions for exchange/return of goods:

Product is still within 7 days of receipt. Unused products. Products are delivered to the wrong request (wrong label, size, color …). The product is broken, not intact during transportation. Defective product from the manufacturer.

**Note :
We do not solve the case where customers damage the product. Only return goods with a value equal to or higher than the previous product.

For more information, please contact PPP Laser Clinic’s Customer Service Department for assistance. Thank you!

Can I request an exchange or refund if there is a problem with the product I receive?

Email info@ppp.com.vn with your order receipt and provide us photo evidence of damage, defect, or wrong delivery. Arrangements for the required exchange/ \refund will be determined on a case by case basis.

Alternatively, you can contact our customer service on: 1800 6220. From Monday to Friday (excluding holidays) from 9:30 AM – 5:30 PM for assistance. .

Make sure all requested information is correct and complete so that we will process your exchange smoothly. Please accept that it takes at least 14 business days (excluding holidays) for us to process your return/exchange.

6. Contact

How do I contact PPP Laser Clinic?

Please contact our online Customer Care Officer for detailed instructions:

1800 6220. Monday to Friday (excluding Holidays) from 9:30 AM to 5:30 PM

or email: info@ppp.com.vn

7. Privacy Policy

What is PPP Laser Clinic’s Privacy Policy?

https://ppp.com.vn commits to protect the private information of customers. Please read the “Personal Information Protection Policy” below to have a better understand of the commitments we make, to respect and protect the rights of visitors:

Purpose of collecting personal information

The information collected via the website https://ppp.com.vn will help us:

– Support customers when buying products
– Clear up customers’ queries
– Provide you with the latest information on our Website
– Review and upgrade the content and interface of the website
– Carry out promotional activities related to products and services of https://ppp.com.vn

For online support at https://ppp.com.vn, you may be asked to login/register an account.

We may also collect information regarding the number of visits, including the number of pages you view, the number of links (links) you click and other information related to connecting to https://ppp.com.vn. We also collect information that your web browser (Browser) uses when you access the website https://ppp.com.vn including: IP address, Browser, language used, time and addresses that Browser accesses.

Scope of using personal information

https://ppp.com.vn collects and uses your personal information for the appropriate purpose and completely complies with the content of this “Privacy Policy”.

We may use this information to contact you directly when necessary in the forms of: open letters, orders, thank-you letters, technical and confidential information. You can receive periodic mail providing information about new products, services, information about upcoming events or recruitment information if you subscribe for email notifications (in stores).

Except for the use of personal information as described in this policy, we are committed to not disclosing your personal information.

In some cases, we may hire an independent unit to conduct market research projects and your information will then be provided to this unit to carry out the project. This third party will be bound by a confidentiality agreement under which they are only allowed to use the information provided for the purpose of completing the project.

We may disclose or provide your personal information in the following truly necessary circumstances: (a) When required by law enforcement agencies; (b) Where we believe it will help us to protect our legitimate rights under the law; (c) Emergency and necessary situations to protect the personal safety of other members of https://ppp.com.vn.

Information retention time

We will store the Personal Information provided by the customer on our systems over the course of providing services to the customer or until the purpose of collection is fulfilled or when the customer requests to cancel the information provided.
Address of the organization collecting and managing the information:

· Address: 4th Floor, Ha Phan Building, 17-19 Ton That Tung, Pham Ngu Lao Ward, District 1, HCMC.

· Phone: 1800 6220

· Email: info@ppp.com.vn

· Website: https://ppp.com.vn/

Methods and tools for consumers to access and correct their personal data

At any time, you can access and correct your personal information at the appropriate links (website links) that we provide or through the online support call center 1800 6220.

Mechanism for receiving and resolving consumer complaints related to personal information being used for the wrong purpose or announced scope

When finding out that your personal information is being used for the wrong purpose or the announced scope, customers send complaints to email or call hotline 1800 6220 to complain and provide evidence related to the case. The Board of Directors commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receiving the complaint.

Commitment to confidentiality of customer personal information and payment information

Commitment to privacy of personal information

When you provide us with your personal information (through the online support call center, messenger or in-person stores), you agree to the terms we have mentioned above, https://ppp.com.vn is committed to protecting your personal information in all possible ways. We will use many different information security technologies such as international standard PCI, SSL, … to protect the information from being retrieved, used or disclosed unintentionally.
However, due to technical limitations, there is no data transmitted over the internet that can be 100% secure. Therefore, we cannot make a firm commitment that the information you give us will be kept in an absolutely secure manner, and we cannot be held responsible in the event of your illegal access to personal information such as the cases you voluntarily share the information with others… If you do not agree with the terms as described above, we advise you not to send us your information.

Therefore, PPP Laser Clinic also recommends that you keep your information confidential (Do not click on spam links to send private messages).

If you are using a shared computer, you should log out of your messenger account, or exit all opening website windows.

Commitment to confidentiality of payment information

https://ppp.com.vn ensures the safety and confidentiality of customers’ payment transactions, solves the complaints and compensates for damages in case the customer’s payment information via website https://ppp.com.vn is illegally changed, deleted, canceled, or copied, moved or appropriated, which causes damage to customers.

Online payments will be processed by our Networks of Affiliated banks. You only give us accurate, non-confusing information and must notify us if there are any changes or problems arising in order to solve cooperatively with affiliated banks as well as the authorities.

What is PPP Laser Clinic’s purpose when collecting personal information?

PPP Laser Clinic collects personal information for the purpose of delivering goods to customers and taking care of customers. Customers have the right to choose whether or not to provide personal information.

8. Regulations on Payment Methods

PPP Laser Clinic’s Payment Method

PAYMENT REGULATIONS

Review and confirm the payment

https://ppp.com.vn has a mechanism that allows customers to review, add, modify and confirm transaction content before using the online ordering function to send requests for payment. This mechanism of review and confirmation has met the following conditions:

Show customers the following information:

a) Name of goods or service, quantity, brand name and price;

b) Method and deadline of delivery or service provision;

c) Total value of the contract and details related to the payment method selected by the customer.

This information is printable and can be stored on the customer’s information system and ready to be displayed later.

Show customers information on how to reply to accept the offer to enter into a contract and the deadline for replying to the offer to enter into a contract through the hotline contact confirmation. After checking the above information, customers can either choose to cancel the transaction or confirm the proposal to enter into a contract through the website or hotline with information on general transaction conditions.

https://ppp.com.vn has a mechanism for customers to read and express their own consent to general transaction conditions before submitting a request for a payment contract.

General trading conditions include:

Refund policy, including the deadline for the refund, the method of returning or exchanging purchased goods, how the money will be recovered, the cost of the refund (publicly available on the website); Product warranty policy (publicly announced on the website); Service standards, service delivery procedures, fees and other terms related to the provision of the service, including conditions and limitations (if any) (publicly available on the website); Obligations of the seller and obligations of customers in each transaction (publicly disclosed on the website);

Information about payment methods

PPP Laser Clinic has published all payment methods applicable to goods so that customers can understand and choose the appropriate payment method in the Payment and Shipping Policy section.

https://ppp.com.vn has established a mechanism for customers using the online payment function to review and confirm detailed information about each payment transaction before making the payment.

PPP Laser Clinic ensures the safety and confidentiality of customers’ payment transactions, handles claims and compensates for damages in case the customer’s payment information via website https://ppp.com.vn is illegally changed, deleted, copied, disclosed, moved or otherwise be appropriated, causing damage to customers.

PAYMENT METHODS

Payment method on delivery (Cash On Delivery)

Payment method on receipt is applicable to orders delivered nationwide.

For details see: https://ppp.com.vn/faqs

Customers can order via website: http://ppp.com.vn or via hotline: 1800 6220. Our staff will call to confirm with customers about the product and shipping method.

You are responsible for paying the full value of the order to the delivery staff immediately after completing the goods inspection and receiving the invoice.

Payment method in advance

Payment via bank transfer before receiving goods is also applicable to orders nationwide. Customers transfer money to the bank account of PPP Laser Clinic.
PPP Laser Clinic is currently affiliated with banks in Vietnam to implement Online Payment. In the future, the cards to be applied for this method include: International Card (Mastercard / Visa) and Domestic ATM Card registered to use Internet Banking or PayPal.
Customers can order through the website: http://ppp.com.vn or via Hotline: 1800 6220. Our staff will call to confirm with customers about the product and shipping method.

Steps for money transfer

For details see: https://ppp.com.vn/faqs

Immediately after receiving the confirmation from the bank, PPP Laser Clinic will notify the customer and deliver the goods to you.

*** PPP Laser Clinic will not be responsible for errors in the transfer process or incorrect transfer information. You must work directly with the bank to resolve the above error.